The Mobile Mariner, LLC – Jensen Beach, Florida

Service Policy & Terms and Conditions – 2025

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Estimate Terms

 

Estimates are provided as a courtesy to help you understand expected costs. While we strive for accuracy, actual costs may vary due to unforeseen circumstances, necessary additional work, or changes in material pricing.

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If anything unexpected comes up during the repair or service process, we will promptly notify you and request approval before moving forward with additional charges.

Estimates are not guaranteed final pricing. The final invoice will reflect all completed work, materials used, and applicable taxes or fees.

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Liability Disclaimer

 

The Mobile Mariner is not responsible for fire, theft, vandalism, or incidents beyond its control, whether the job is mobile or in-house. Reasonable care will be taken during all repairs and services; however, The Mobile Mariner is not liable for accidental damage to the vessel or equipment occurring during the course of authorized repairs or service, unless caused by gross negligence.

An express mechanics lien is hereby acknowledged on the boat and/or equipment being serviced or repaired by The Mobile Mariner LLC to secure the amount of repairs thereto. Be sure any existing balance has been paid. 

We can not schedule or initiate a work order until all past due bills are paid in full.
 

Pricing Policy

 

All prices provided are estimates based on the initial assessment of the requested services. Estimates are intended as approximations and are subject to change due to factors such as unforeseen issues, additional services requested, or changes in material costs. Estimates do not constitute a guaranteed final price. The actual cost will be determined upon completion of the services and reflected in the final invoice. 

Taxes, fees, and other applicable charges will be added as required.

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Payment Terms

1. Payment in full is due upon completion of work.

2. Invoices will be emailed upon completion. 

 

The Mobile Mariner Cancellation and Returns Policy:
 

1. Repair Cancellations: A minimum of 48 hours' notice is required for all repair cancellations.
    

2. Restocking Fee: Returned parts are subject to a 20% restocking fee.
    

3. Non-Returnable Items: Special orders, discounted items, and electrical parts are non-returnable. Marine electronics that have been installed are also non-returnable. Any parts tested by a third party after completion of work by The Mobile Mariner LLC are non-returnable.
    

4. Return Freight Fees: The customer is responsible for all return freight fees.
    

5. Credit Issuance: Credits will be provided in the original form of payment or as store credit and may take up to 2 business days to process.
    

6. Return/Exchange Window: Returns or exchanges will not be accepted after 30 days from the original purchase date.
    

7. Discretionary Policy: All returns and exchanges are subject to the discretion of The Mobile Mariner LLC.
    

Refund Policy on Repair Services

 

At The Mobile Mariner, we are committed to delivering high-quality marine repair services to our customers here in Florida.

 

Please carefully review our Refund Policy outlined below:
 

1. No Refund Policy: All payments for repair services performed by The Mobile Mariner are final and non-refundable. By authorizing and completing a transaction with us, you agree to this policy.
    

2. Service Guarantee: While refunds are not offered, we stand behind the quality of our services. If an issue arises with a completed repair, please contact us within [specific timeframe, e.g., 30 days], and we will assess and address your concerns promptly (Please see our warranty policy).
    

3. Florida Consumer Protection Compliance: In compliance with Florida Statute § 501.142, our policies are prominently displayed and made available to all customers prior to the initiation of service. In compliance with Florida Statute § 559.905, written estimates and authorization are required if the repair cost exceeds $150.
    

Appointment Rescheduling Policy

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Appointment dates for mobile boat services are subject to change due to inclement weather, hazardous conditions, or unforeseen circumstances such as technician illness. This policy applies to all clients without exception, as safety, health, and service quality remain our top priorities. Rescheduling will be coordinated promptly to minimize inconvenience.

Pickup and Delivery Policy

Pickup and delivery services are included only if the boat is on a trailer and accessible for transport. Boats not on a trailer or requiring special handling may incur additional fees or require alternate arrangements.
 

Warranty
 

1. Workmanship: All of our workmanship is covered by a 90-day warranty. If our workmanship fails during this time frame, we will repair it at no cost as long as the boat is inside our service area, no more than 30 miles from our address.

2. Components: Parts are covered under the manufacturer’s warranty. Repairs for component failures will align with the manufacturer’s coverage terms.

3. In the case of user error or manufacturer-defective parts, the customer will be charged a regular labor rate
    

Third-Party Parts Warranty Disclaimer

We aim to deliver the highest quality of service; however, we cannot guarantee the performance, durability, or longevity of parts provided by the customer (i.e., Third-Party Parts). Any issues related to these parts, including defects, malfunctions, or failures, are the customer's sole responsibility. We recommend obtaining parts from reputable suppliers to ensure their reliability.

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WARRANTY & LIABILITY INDEMNITY

 

To ensure the highest level of service and protect the integrity of our workmanship, The Mobile Mariner, LLC outlines the following general terms and conditions for all clients:
 

 

THIRD-PARTY MECHANIC INDEMNITY CLAUSE

 

By accepting service or parts from The Mobile Mariner, LLC, the customer agrees to the following:

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1. Warranty Limitations:
   Any warranty or service guarantee—express or implied—provided by The Mobile Mariner, LLC is automatically voided if the serviced part, system, or vessel is subsequently inspected, diagnosed, modified, or repaired by a third-party mechanic or shop not affiliated with or approved by The Mobile Mariner, LLC.
    

2. Limitation of Liability:
   The Mobile Mariner, LLC cannot be held liable for any mechanical issue, performance concerns, or failure that arises after outside work has been performed. This includes any unintended consequences caused by third-party diagnostics, installation, or repair efforts.
    

3. Customer Responsibility:
   The customer accepts full responsibility for outcomes related to work performed by any other provider following our service. Any future issues that may occur as a result of third-party involvement fall outside of The Mobile Mariner's warranty and service obligations.
    

4. No Continuing Claims:
   Once work has been completed by a third party, all warranty claims, service guarantees, and refund eligibility are considered void.
    

5. Respectful Communication Clause:
   We value open and respectful communication. As such, once The Mobile Mariner’s involvement has ended and service is continued elsewhere, the customer agrees to refrain from making inaccurate or misleading statements—publicly or privately—that could harm the reputation of The Mobile Mariner, LLC. We are committed to resolving concerns directly and professionally.
    

 

Authorization Without Signature – Florida Statute § 668.50

By approving an estimate from The Mobile Mariner LLC—either verbally, in writing, or by allowing work to proceed—you acknowledge and accept the Terms and Conditions set forth herein. This includes indemnity, warranty limitations, pricing, and liability terms. In accordance with Florida Statute § 668.50 (Electronic Signature Act), electronic communications, email confirmations, or any affirmative action indicating approval (such as replying “approved” or proceeding with scheduling, or verbal acceptance) shall constitute binding acceptance of this agreement.

 

Legal Notice

This indemnity clause is presented in compliance with Florida Statute § 668.50, which affirms that contracts and authorizations may be valid and enforceable even in the absence of a physical signature when presented clearly and accepted electronically or through conduct.

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We appreciate your cooperation in adhering to these terms to ensure a smooth and efficient service experience.

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© The Mobile Mariner 2025